1. Seller Training:
• Plan and schedule training programs (onboarding, refresher, advanced) in coordination with cross-functional teams such as Commercial, Seller Operations, Product, and Marketing.
• Conduct training sessions via webinars, video tutorials, or in-person workshops to explain listing procedures, order management, fulfillment options, customer service standards, and promotional tools.
• Develop and maintain high-quality training materials, including slides, handbooks, FAQs, and knowledge base content.
• Collect and analyze feedback from sellers to continuously improve training quality and delivery formats.
• Serve as a point of contact for seller-related inquiries during the early stages of onboarding.
2. Event Planning & Execution:
• Plan, organize, and execute seller-focused events such as onboarding seminars, monthly seller meetups, campaign kick-off events, online training webinars, and seller awards ceremonies.
• Content Development: Collaborate with internal teams (e.g., marketing, operations, product) to create compelling event content, including presentations, demos, policy updates, and seller success stories.
• Vendor & Partner Coordination: Manage logistics, including venue booking, equipment setup, third-party vendors, guest speakers, and event materials (online or offline).
• Seller Engagement: Work closely with the seller community to understand their needs and tailor events that provide value—boosting platform adoption, sales, and loyalty.
• Cross-functional Collaboration: Coordinate with training, campaign, and communication teams to align event goals with platform initiatives.
• Post-event Analysis: Collect feedback from attendees, measure event performance (attendance, satisfaction, engagement), and use data (Excel, survey tools) to report and improve future events.
3. AI BOT Call Program Management:
• Operate and optimize AI-powered voice BOTs used to automate seller communications such as policy updates, reminders, compliance alerts, and promotional campaigns.
• Work closely with product and tech teams to refine call scripts and flows based on seller behavior and platform changes.
• Monitor BOT performance metrics (call reach rate, engagement rate, feedback scores) and recommend improvements.
• Use data analytics to generate actionable insights on seller behavior and experience.
• Ensure all BOT communications align with the latest marketplace policies, service terms, and promotional guidelines.

Qualifications:
- Have experience working in E-commerce platform or E-commerce Enablers at least 5 years on the seller phasing role
- Proven experiences in training, event management, or seller engagement roles
- Excellent written and verbal communication skills in both English and Vietnamese.
- Strong project management skills with attention to detail and ability to handle multiple tasks
- Good at working with data (Excel, Power Point, Survey tools) to measure performance and generate insights
- Experience in working with AI BOT systems or willingness to learn is a plus.